How to submit tasks?
1. Contact your account manager or go to the ticket portal to submnit tha taks by yourself.
2. If you decide to do it by yourself, when you sign in the ticket portal select: new ticket > fill the from > check if the info is correct > click on submit.
3. Once you're in the ticket portal you can see all the tickets you or any member of your company have submitted. Also, you can check the status of their process.
4. Finally, through the messages of the portal you can have double-way communication with either the support team or your account manager and follow up on the tasks you've sent.
Do you have any doubts?